Delete your account

1. Who this applies to

Every ZenithPro account belongs to a business and is assigned a role Admin, Manager, or Staff. What gets deleted depends on your role:

• Business Admin: requesting deletion removes the entire business all staff accounts, branches, products, sales records, and customer data tied to it.
• Manager or Staff: requesting deletion removes your individual staff account and login credentials. The business itself, and records of sales you processed while employed, remain with the business.

2. How to request deletion

ZenithPro does not currently support self-service deletion inside the app. To request deletion, email us from the address associated with your account and include your business name, registered phone number, and role, so we can verify the request before acting on it.

You can also send the request manually to salamsultan09@gmail.com.

3. What gets deleted

• Your name, phone number, email, and login credentials;
• Your staff profile and role assignment;
• For a full business deletion: all products, stock records, branches, expenses, and customer records tied to that business.

4. What we keep, and why

Some records can't be deleted immediately, even on request:

• Sales and payment records confirmed through Nomba are retained for a period consistent with Nigerian tax and financial recordkeeping obligations, even after an account or business is deleted.
• Fraud and dispute records may be retained longer where needed to resolve an active dispute or investigate suspected misuse.

Outside of these cases, your personal data is removed from active systems once the request is processed.

5. How long it takes

We aim to process deletion requests within 30 days of verification. You'll receive a confirmation email once deletion is complete.

6. Questions

For anything not covered here, see our Privacy Policy or contact salamsultan09@gmail.com.